Overview

Oversees and manages day-to-day customer satisfaction and operations of a medium-scale Sportsbook in Virginia, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience. This position requires prior professional casino experience.

Responsibilities

• Supports the planning, operating, and maintaining of a Retail Sportsbook in a casino environment on a day-to-day basis.
• Ensures vigilance and control against all regulated areas of the Retail Sports Betting business.
• Fosters and manages relationships with existing casino stakeholders & Hard Rock Digital to optimize success.
• Leverages analytics to provide insights and make recommendations to reach new players and create value at the casino property.
• Develops and coaches a team of Sportsbook Supervisors and Sportsbook Agents.
• Interacts with the customer base in-person to provide product education and develop loyal relationships.
• Works with the Hard Rock Digital Risk Management team in the monitoring of risk and liability.
• Collaborates with the Compliance Department to ensure that all products and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.
• Delivers performance metrics against defined Retail accounts, both Hard Rock and Business to Business.
• Executes strategic initiatives as directed within schedule, budget, and quality requirements.
• Identifies and appropriately escalates issues needing resolution in a timely manner.
• Demonstrates values and behaviours consistent with the Hard Rock brand.
• Adjusts and reacts efficiently to shifting priorities, demands, and timelines.
• Prioritizes and executes tasks in a fast-paced environment.
• Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends

Qualifications

• 5+ years’ experience in Gaming and or Sportsbook related management roles
• Understand sports wagering terminology and products as well as managing customer expectations
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Prior experience opening new properties/outlets strongly preferred.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.
• Must be self-motivated, self-directed and exhibit strong attention to details.
• Must have exceptional written and verbal communication skills.
• Must have the ability to oversee operations 24/7 and be on call/available to work flexible hours, including nights and weekends.
• Must be currently located in the Bristol, VA area or willing to relocate.

Additional Details

Disclaimer:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).

Age Requirements