Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 2,300 slot machines, 20 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

PRIMARY RESPONSIBILITES:

• Oversee and lead assigned operational functions within the department consistent with the strategic plan and vision for Center Bar, Parlor Bar and Plum Lounge.
• Oversee management, delivery, and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
• Responsible for cost controls and necessary reporting requirements, including forecast reports, adherence to budget and Profit & Loss statements, and assisting with other reports as necessary.
• Maintain high level of motivation among all Employees by encouraging feedback and participation in decision-making processes; encourage all Employees to participate in development of promotional and marketing concepts.
• Provide coaching and feedback to help team members develop and strengthen skills and abilities needed to accomplish work objectives.
• Reviews ratings with social media outlets like Yelp and Trip Advisor, with Employees and management to learn how to develop a strategy to increase positive ratings.
• Schedule meetings with Employees in order to ensure correct execution of policies and procedures.
• Maintain a working relationship with unions; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
• Resolve escalated issues with customers and or vendors with the recommended customer service-related comps as appropriate.
• Responsible for ensuring appropriate scheduling and staffing; must be able to direct and supervise employees and provide strategic direction for the entertainment provided in each venue.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Manage multiple tasks in very high paced and stressful environment; remain calm in a very stressful environment.
• Perform other job-related duties as requested

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS:

• Bachelor’s degree or equivalent education and work experience in Food & Beverage
• High school diploma or equivalent
• Proof of eligibility to work in the United States

SKILLS:

• Ability to work in a fast-paced, busy and stressful environment
• Ability to view operations creatively and with a sales orientation
• Working knowledge of Culinary Union bargaining agreement
• Understanding of F&B division, budgeting, profit and loss statement, labor costs, entertainment costs, food and beverage costs, and operation expenses
• Effective leadership, communication, problem solving, reasoning and analytical abilities
• Strong organizational skills to function effectively under time constraints with particular attentions to detail and quality of service.
• Excellent customer service skills
• Able to lead and mentor a team
• Have interpersonal skills to effectively communicate with all business contacts
• Professional appearance and demeanor
• Proficiency of computer software to include Outlook, MS Word, Excel, Project and PowerPoint
• Ability to effectively communicate in English, in both oral and written forms